Your responsibilities: 

• You are the first point of contact for customer questions and needs, making an important contribution to product improvement and customer satisfaction
• You will support the creation and development of our digital customer support (e.g. explanatory videos and NLU customer platform)
• You will be part of the optimisation and automation of our processes in the area of customer success and contribute to improving the customer journey
• You perform functional tests in our system to ensure the usability for our customers

Your qualification:

• First experience in customer success and support with a SaaS-Product
• You are always positive towards customers and take a pro-active and solution-oriented approach
• Strong affinity for system applications
• Excellent communication skills and the ability to work in a team
• You don´t mind picking up the phone
• Excellent language skills in German and English (spoken and written)

What you can expect from us? 

We offer you an exciting role with a startup flair, which gives you a lot of freedom to live out your potential in your area of responsibility. You will be a part of an international startup with office locations in Hamburg and Sofia. The dynamic environment will help you to continuously develop. You will work in close cooperation with your colleaugues every day to further advance our cloud-based sourcing solution. We grow as a team and no matter where you work, we support and learn from each other. 

We look forward to receiving you application, including information about your salary expectations and earliest start date.