Privacy policy

In the following, we would like to inform you about the processing of personal data in line with the usage of our internet pages. According to Article 4 of the General Data Protection Regulation (GDPR), "personal data" is all information relating to an identified or identifiable natural person (hereinafter referred to as the "data subject"), which can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. The legal basis of data protection can be found in the new Federal Data Protection Act (BDSG) and in the GDPR.

Data controller

The party responsible for this website (the controller) is "Mysupply Expertist Vertriebs GmbH" (Große Elbstraße 42, 22767 Hamburg). Further information about our company and its authorized representatives can be found in the imprint of our website: https://www.mysupply.de/en/imprint.

Which data is being processed?
Legal basis of data processing

In order to be able to offer you our website and associated services, we process personal data on the basis of the following legal grounds:

  • consent to the processing of his or her personal data (Article 6 (1) (a) GDPR))
  • for the performance of a contract or steps preparatory to such a contract (Article 6 (1) (b) GDPR)
  • for the purposes of legitimate interests (Article 6 (1) (f) GDPR)
  • for necessary compliance with a legal obligation (Art. 6 (1) (c) GDPR)

We will refer to the respective terminology in connection with the respective processing, so that you can classify the basis on which we process personal data.

If your personal information is processed on the grounds of your consent, you have the right to withdraw your consent to us at any time with future effect.

If we process data on the basis of legitimate interests, you, as the person concerned, have the right to object to the processing of your personal data, taking into account the requirements of Art. 21 GDPR.

Log files

When you visit our website, personal data is processed in order to be able to display the contents of the website on your device.

To be able to display the pages in your browser, the IP address of the device you are using must be processed. Furthermore, additional general data and information about the browser of your device must be processed. The data is therefore used to detect and correct errors on the internet pages.

In compliance with data protection provisions, we are also obliged to guarantee the confidentiality and integrity of personal data processed using our IT systems.

For that purpose and interest, the following data are logged on the basis of a balance of interests:

  • Anonymized IP- address of the accessing computer (for a maximum of 5 days)
  • Operating system of the accessing computer
  • Browser version used
  • Name of the file retrieved
  • Date and time of access to the internet site
  • Volume of data transferred
  • Referring URL

The anonymized IP address will be deleted after five days from all systems used in connection with the operation of this website.

The data is also used to detect and correct errors on the Internet pages.

Contact form

We offer a contact form on our website where you can request information about our products or services or contact us with general matters. The required data needed in order to process your request is marked as a mandatory field. Information placed in additional data fields is voluntary.

We need this information to process your request, to address you correctly and to provide you with an answer. The data processing takes place if concrete inquiries are submitted in order to be able to perform a contract or preparatory steps for such a contract. For general inquiries, processing is based on legitimate interests.

To answer your request, inquiries received via the contact form on our website will be electronically processed by us. In this context, other persons, departments and possibly third parties may also be informed of the form contents you have sent.

The transmission of the data form is done safely via encrypted internet connections.

Registration function

We offer you the opportunity to register on our website. The data entered during your registration is collected and stored solely for the use of our services. If you choose to register on our website, we will also save the date and time of your registration. This serves as a protection, in case a third party tries to abuse your data and carries out a registration on our website without your knowledge. Your data will only be passed on to third parties after consent and / or if you participate in the negotiation process. No comparison is made with data collected by other components of our site.

Cookies

We use cookies on our website. Cookies are small text files stored on your device and saved by your browser. Cookies are required to enable certain features of our website.

The cookies we use are so called "session cookies" that are automatically deleted from your browser immediately after your visit.

You have the option to configure your browser and thus prevent the setting of cookies. We point out, however, that the use of our website may be restricted. Cookies do not install or start any programs or other applications on your computer.

The use of cookies is based on a balance of interests. Our interest is a user-friendly visit of our internet pages.

Google Webfont

We use Google Web Fonts on our websites. This program downloads fonts from Google servers, which serve to improve the design of the website. The data processing constitutes a justified interest, whereby our interest lies in an attractive design and presentation of our website.

These fonts are downloaded from Google servers, which are usually located in the United States. The adequate level of data protection is guaranteed by Google (list entry "Privacy Shield").

Google reCAPTCHA

In order to ensure sufficient data security when submitting forms, we use in certain cases the service reCAPTCHA of the company Google Inc. This is primarily used to distinguish whether the input is made by a natural person or abused by automated processing. The service includes the sending of the IP address and, if applicable, other data needed by Google for the reCAPTCHA service of Google. This is subject to the deviating privacy policies of Google Inc. For more information about the Google Inc. Privacy Policy, please visit https://www.google.com/intl/en/privacy or https://www.google.com/intl/en/policies/privacy/

Online presence in social media

We maintain online presence on social networks and platforms in order to communicate with customers and interested parties that are active on those pages. Furthermore, we inform customers about our services. The terms and conditions and the data processing guidelines are based on the operating websites of the respective networks.

We only process the users' data if they communicate with us via social networks. This would be the case if users post on our social network sites or send messages to us.

Consent newsletter

You have the option to subscribe an email newsletter on our website to inform you about new offers. In addition to the voluntary information in the respective form, we only process your email address. In order to be able to analyze the popularity of our newsletter emaill and to optimize them, we monitor when emails are opened and links are being clicked. This usage analysis is based on a balance of interests. You can object to this processing by unsubscribing from the newsletter.

Newsletter via CleverReach

We use the CleverReach component to send our newsletters. CleverReach is a service provided by CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede, Germany. Your data, which are stored at the time of registration (e-mail address, if necessary name, IP address, date and time of your registration) will be transmitted to a server of CleverReach GmbH & Co. KG in Germany and stored there. You can view the privacy policy of the service provider can on the website of CleverReach. The legal basis for the establishment of the shipping service provider is based on Art. 6 (1) (f) GDPR for safeguarding our legitimate interests and a processing agreement pursuant to Art. 28 (3) GDPR. The shipping service provider neither uses the data of our newsletter recipients to address them, nor to pass on data to third parties. You can unsubscribe anytime. Alternatively, you will find a link to unsubscribe in each newsletter email.

Google-Re/Marketing-Services

Based on our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offer) according to Art. 6 (1)( f) GDPR, we use the Marketing and Remarketing Services ("Google Marketing Services") of Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, ("Google"). Google is certified under the Privacy Shield Agreement, which ensures compliance with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

The Google Marketing Services allow us to more clearly display advertisements for and on our website. Users are presented with ads that potentially correspond to their interests. In the case of remarketing a user sees ads for products he's been interested in on other websites.

For these purposes, Google will immediately execute a code and so-called (re)-marketing tags (invisible graphics or code, also called "web beacons") will be incorporated into the website once you call it up or other websites where Google Marketing Services are active. As a result an individual cookie, i.e. a small file, is stored on the device of the user. Cookies may be set by different domains including google.com, invitemedia.com, doubleclick.net, admeld.com, googleadservices.com or googlesyndication.com. This file contains what content the user is interested in and what website he has visited. Furthermore, it is noted which offers he has clicked, which referencing websites, technical information about the browser and operating system, visit time and other information on the use of the online offer.

Use of Google-Adwords

We also use the Google advertising tool "Google Adwords" to promote our website. As part of this, we use the "Conversion Tracking" analysis tool from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, "Google" on our website. If you have reached our website via a Google ad, a cookie will be stored on your computer. Cookies are small text files that your Internet browser stores and saves on your device. These so-called "conversion cookies" lose their validity after 30 days and are not used for your personal identification. If you visit certain pages on our website and the cookie has not expired yet, we and Google may recognize that you, as a user, have clicked on one of our Google-placed ads and have been redirected to our site.

The information obtained through the "Conversion Cookies" is used by Google to create visitor statistics for our website. These statistics tell us the total number of users who have clicked on our ad, and which pages on our site were subsequently accessed by their respective users. However, we or others through “Google Adwords” advertisers do not receive any information that personally identifies users.

You can prevent the installation of the "conversion cookies" by setting your browser accordingly, for example by setting a browser that generally deactivates the automatic setting of cookies or specifically blocks only cookies from the domain "googleadservices.com".

Google's privacy policy may be retrieved using the following link: https://services.google.com/sitestats/en.html

Purposes of processing personal data

We process the aforementioned data for the operation of our website and for the fulfillment of contractual obligations towards our customers or for the safeguarding of our legitimate interests.

For inquiries outside an active customer relationship, we process the data for sales and advertising purposes. You may object to the use of your personal information for promotional purposes at any time.

Optional information

If you voluntarily provide data to us using our forms and these are not required for the performance of our contract, we process the data in the legitimate assumption that the processing and use of this data is in your interest.

Recipient/Disclosure of data

Data that you provide to us will only be disclosed after your consent and / or successful participation in the negotiation process, but not to external third parties. In particular, your data will not be disclosed to third parties for their advertising purposes.

However, we may use service providers for the operation of this website or for other products or services. It may occur that a service provider receives knowledge of personal data. We carefully select our service providers - in particular with regard to data protection and data security - and take all necessary data protection measures for permissible data processing.

Data processing outside the European Union

If personal data is processed outside the European Union you will be able to recognize this from previous explanations.

Security

We are using all necessary technical and organizational security measures to protect your personal data from loss and misuse. Your data is saved in a secure operating environment that is inaccessible to the public. Furthermore, data is encrypted during the transfer by so-called Transport Layers Security (TLS). This means that an approved encryption procedure is used for communication between your computer and our servers.

Existence of automated decision-making

As a responsible company we refrain from automatic decision-making or profiling.

Data protection officer

We are not obliged to designate a data protection officer. Questions about data protection can be sent by email to datenschutz@mysupply.de. The use of this email address for other purposes is explicitly prohibited.

Your right as a data subject

You have the right to be informed about your personal data. You can contact us for information at any time.

In the cases of a request for information that is not carried out in written form, we kindly ask you to understand that we need a proof that you are the person who you claim to be.

Furthermore, you have the right to rectification, erasure or restriction of processing to the extent permitted by law.

In addition, you have a right to object to the processing within the scope of the legal requirements. The same applies to a right to data portability.

Deletion of data

In principle, we delete personal data when there is no need for further storage. However, it can be necessary to store data in order to fulfill contractual obligations to examine warranty and guarantee claims. In addition, it is indispensable to store data to grant or defend the mentioned claims. In order to comply with the statutory retention period, a deletion shall only be carried out after expiration of the respective retention period.

The right to lodge a complaint with a supervisory authority

You have the right to to lodge a complaint with a supervisory authority regarding the processing of your personal data. The competent supervisory authority depends on the federal state of your residence, your work or the suspected infringement.

Changes to this privacy statement

We will revise this privacy statement in the event of changes concerning this website whenever it may be required. You will always find the current version on this website.